i am philippine passport holder.i applied many time a visit visa but and got rejected. due to i have residence visa not been cancelled.and they requested for furher document of which I have no more old passport copy that i did used back 2001 as DH in All-in Abu Dhabi. But last 2010-2012 i applied visit visa in Dubai it was good. this last march 2016 i applied again it was rejected showing in the system i have residence visa need to be cancelled.
Could you please advice me what could be the issue.